Delivery Policy

Last updated: 27 August 2026

CarmenJean currently sells digital products and One-to-One AI training. I do not currently sell or ship physical products.

The way your purchase is supplied depends on what you have purchased.

Digital products

Digital products are supplied electronically. No physical product will be posted or delivered to you.

Where immediate access to digital content is available, you will be asked during checkout to expressly request immediate access and acknowledge the effect this has on your statutory right of withdrawal.

Once your order and payment have been successfully completed, access to the digital product will be provided electronically using the delivery method stated during the purchase process.

If you experience a problem accessing a digital product you have purchased, please contact hello@carmenjean.com.

For information about refunds and withdrawal rights relating to digital products, please see:

Refunds and Returns Policy:
Refunds and Returns Policy

Right of Withdrawal:
Right of Withdrawal Policy

Technical requirements for digital products

The format of each digital product is stated on the relevant product page before purchase. This may include, for example, a PDF document or access through a Canva link.

It is your responsibility to ensure that you have a suitable device, software and internet connection needed to access, download, open and use the digital product.

For example, a product supplied as a PDF requires a device and software capable of opening PDF files. Where a product uses another service or platform, you may also need suitable access to that service as described on the product page.

If a digital product cannot be accessed because the file or access supplied by CarmenJean is faulty or does not work as described, please contact hello@carmenjean.com so that I can investigate the problem.

CarmenJean is not responsible where a functioning digital product cannot be accessed or used because your device, software, internet connection or other equipment is incompatible or does not meet the requirements stated on the product page.

One-to-One AI training

One-to-One AI training is provided remotely by video call.

You select an available date and time through the CarmenJean booking system when making your booking. The date and time confirmed in your booking confirmation are therefore the agreed time for delivery of the service.

Booking confirmations and relevant session information are sent electronically to the email address provided when booking.

The requirements, cancellation arrangements, statutory withdrawal information and other conditions applying to these sessions are explained in the One-to-One Terms and Conditions:

https://carmenjean.com/one-to-one-terms-conditions/

Delivery problems

If you have purchased something from CarmenJean and have not received the digital product, booking confirmation or other information you expected, please contact: hello@carmenjean.com

Please include the name and email address used for your purchase and enough information for me to identify the order or booking.

Refunds, cancellations and withdrawal

The rules applying to refunds, cancellations and statutory withdrawal rights depend on what you have purchased.

Please see the Refunds and Returns Policy:

https://carmenjean.com/refunds-and-returns-policy/

For statutory withdrawal information, please see the Right of Withdrawal page:

https://carmenjean.com/right-of-withdrawal/

One-to-One AI training is also subject to the One-to-One Terms and Conditions:

https://carmenjean.com/one-to-one-terms-conditions/

Questions

If you have any questions about delivery of a CarmenJean purchase or service, please contact: hello@carmenjean.com