Delivery Policy

 carmenjean.com – Shipping Policy

effective as of 01/01/2026

ARTICLE 1. PURPOSE

The purpose of this shipping policy is to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.

ARTICLE 2. PARTIES
This shipping policy is applicable between Carmen Jean, sole trader, share capital: €100, registered with the Trade and Companies Register of Saint Méard de Gurçon in France on 1 December 2018, under Siret number # 832 933 304 00029, registered office: Saint Méard de Gurçon, 24610 France, email: bonjour@carmenjean.com, VAT not applicable, Article 293B of the CGI, hereinafter referred to as ‘the Publisher’ and any person, natural or legal, under private or public law, registered on the Site to purchase a Product, hereinafter referred to as ‘the Customer’.

ARTICLE 3. DEFINITIONS
‘Customer’: any natural or legal person, under private or public law, registered on the Website.

‘Website Content’: elements of any kind published on the Website, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.

‘Publisher’: Carmen Jean, a self-employed entrepreneur acting in her capacity as publisher of the Website and owner of the business.

‘Internet User’: any natural or legal person, governed by private or public law, connecting to the Website.

‘Product’: goods of any kind sold on the Website by the Publisher to Customers.

‘Website’: the website accessible at the URL carmenjean.com, as well as any sub-sites, mirror sites, portals and variations of the URL relating thereto.

ARTICLE 4. SCOPE OF APPLICATION
The Website is freely accessible to all Internet Users. By browsing the Website, all Internet Users agree to this shipping policy. Simply connecting to the Site, by any means whatsoever, in particular via a robot or browser, implies full and complete acceptance of this shipping policy. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.

The Internet user thereby acknowledges that they have read and understood it in full and accept it without restriction.

Ticking the above-mentioned box shall be deemed to have the same value as a handwritten signature by the Internet User. The Internet User acknowledges the evidential value of the Publisher’s automatic recording systems and, unless he can provide evidence to the contrary, he waives the right to contest them in the event of a dispute.

This shipping policy applies to relations between the parties to the exclusion of all other conditions, including those of the Internet user.

Acceptance of this shipping policy implies that Internet users have the necessary legal capacity to do so, or, failing that, that they have the authorisation of a guardian or curator if they are incapacitated, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.

ARTICLE 5. DELIVERY
5.1. DELIVERY COSTS
Delivery or availability costs will, in all cases, be indicated to the Customer before any payment is made and only apply to deliveries made in mainland France, including Corsica. For any other delivery location, it is the Customer’s responsibility to contact customer service.

In the event of delivery of the Product to the Customer in a shop or at a location partnered with the Publisher, the related costs are specified to the Customer at the time of ordering.

The delivery costs indicated on the Website are in euros, including all taxes.

For accurate delivery costs, please enter your details on the cart.

5.2. DELIVERY TIME
Orders are delivered by La Poste, DPD, Chronopost, Mondial Relay, DHL, Fedex, UPS within 14 working days of receipt of payment by the customer.

However, certain products or certain order volumes may justify a delivery time of more than 14 working days. This will be expressly mentioned to the Customer when the order is confirmed.

5.3. DAMAGED PARCELS
In the event of delivery of a parcel that is clearly and visibly damaged, it is the Customer’s responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller immediately so that a new parcel can be prepared and shipped as soon as the damaged parcel is returned. In such cases, the delivery times indicated above in these general terms and conditions will no longer apply.

5.4. RETENTION OF TITLE – TRANSFER OF RISKS
Ownership of the delivered Products remains with the Publisher until delivery of the Products to the Customer, notwithstanding any clause to the contrary, unless the parties have specifically and expressly agreed in writing to waive this clause.

The Customer shall bear the risks relating to the Products from the time of order. Throughout the period of retention of title, the Customer shall insure the Products belonging to the Publisher at its own expense against any damage that may occur and shall provide proof of such insurance to the Publisher upon first request.

ARTICLE 6. FINAL PROVISIONS
6.1. APPLICABLE LAW
This shipping policy is subject to French law.

6.2. MODIFICATIONS TO THIS SHIPPING POLICY
This shipping policy may be modified at any time by the Publisher. The shipping policy applicable to the Customer is that in force on the day of their order or connection to this Site, with any new connection to the personal space implying acceptance of the new shipping policy, where applicable.

6.3. DISPUTES
Pursuant to Order No. 2015-1033 of 20 August 2015, any disputes with a consumer Customer that may arise in connection with the performance of these general terms and conditions and for which no amicable solution has been found between the parties shall be submitted to Medicys: www.medicys.fr.

In addition, the consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Any dispute relating to or in connection with this contract shall be settled by arbitration in accordance with the rules of the Digital Arbitration and Mediation Institute: www.fast-arbitre.com.

6.4. ENTIRE AGREEMENT
The invalidity of any clause in this contract shall not invalidate the other clauses of the contract or the contract as a whole, which shall remain in full force and effect. In such a case, the parties shall, as far as possible, replace the invalid clause with a valid clause that corresponds to the spirit and purpose of this contract.

6.5. NON-WAIVER
The Publisher’s failure to exercise the rights granted to it herein shall in no way be construed as a waiver of such rights.

6.6. TELEMARKETING
The Customer is informed that they have the option of registering on the telemarketing opposition list at http://www.bloctel.gouv.fr/. (We do not use telemarketing at this time.)

6.7. LANGUAGES OF THIS SHIPPING POLICY
This shipping policy is available in French on request.

6.8. UNFAIR TERMS
The provisions of this shipping policy apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.