General Conditions of Sale
General terms and conditions of sale for the carmenjean.com website
Last updated: 28 August 2026
1. About CarmenJean
These General Terms and Conditions of Sale apply to purchases made through CarmenJean.com.
CarmenJean is operated by Carmen Jean, a sole trader established in France.
SIRET: 832 933 304 00029
Business address: Saint Méard de Gurçon, 24610 France
Email: hello@carmenjean.com
VAT: VAT not applicable, Article 293 B of the French General Tax Code (CGI)
For questions or problems, please contact CarmenJean through the Contact page.
These terms apply to purchases of digital products made through CarmenJean.com. Separate terms apply to One-to-One AI Training and are available here:
https://carmenjean.com/one-to-one-terms-conditions/
Nothing in these terms limits or removes any mandatory rights available to consumers under applicable French or European consumer law.
2. Products
CarmenJean currently sells digital products, including downloadable eBooks, digital resources and products supplied under resale or other licence terms.
The main characteristics of each product are described on the relevant product page before purchase.
No physical product will be sent unless a product page expressly states otherwise.
Some products are supplied as PDF files. Others may include access to editable Canva templates or other digital resources. Customers should check the individual product description before purchasing.
3. Technical requirements
Digital products require suitable technology to access and use them.
It is the customer’s responsibility to ensure that they have a suitable device, internet connection and any software or account reasonably required to access, open, edit or download the product as described on the product page.
For example, PDF products require a device and software capable of opening PDF files, while Canva templates require access to Canva.
The relevant format and any specific technical requirements are stated on the individual product page.
This provision does not affect the customer’s statutory rights where digital content is faulty, does not work as described or otherwise does not conform to the contract.
4. Prices
The price applicable to a purchase is the price displayed on CarmenJean.com at the time the order is placed.
Prices are shown in euros.
CarmenJean may change prices at any time, but a subsequent price change will not affect an order that has already been completed.
VAT is not currently applicable pursuant to Article 293 B of the French General Tax Code.
Any discount or promotional code is subject to the conditions attached to that offer.
5. Ordering and payment
Customers can select the digital product or products they wish to purchase and proceed through the checkout process.
Before completing the purchase, customers have the opportunity to review their order and the information supplied.
Payment is processed securely through the payment method offered at checkout.
An order is completed when payment has been successfully accepted.
The customer is responsible for providing accurate information during checkout, including a valid email address to which order information and digital access can be sent.
6. Digital delivery
Digital products are supplied electronically.
Access or download information is sent to the email address supplied by the customer during checkout.
Unless otherwise stated on the relevant product page, downloadable files may be downloaded twice within 90 days of purchase.
If a customer requires access again after that period or experiences a genuine problem accessing their purchase, they should contact CarmenJean.
Customers should therefore download and retain their purchased files within the stated access period.
Further information about digital delivery is available in the Delivery Policy:
https://carmenjean.com/delivery/
7. Digital product licences
The rights supplied with a digital product depend upon the licence stated on its product page and, where applicable, the licence supplied with the product.
Purchasing a digital product does not automatically transfer copyright or grant the right to resell, redistribute, reproduce or commercially exploit it.
Products without resale rights
Where a product is sold for the purchaser’s own use and no resale rights are included, the purchaser may not resell or redistribute that product.
Master Resell Rights products
Where a product expressly includes Master Resell Rights (MRR), the purchaser may resell the product in accordance with the Master Resell Rights licence supplied with it.
No royalties, commission or ongoing payments are due to CarmenJean from the purchaser’s subsequent sales unless the relevant licence expressly states otherwise.
Any other costs associated with selling the product remain the purchaser’s responsibility.
Where there is any difference between a general description on CarmenJean.com and the specific licence supplied with a product, the specific licence terms applicable to that product will govern the permitted use of that product, subject always to applicable law.
8. Right of withdrawal for digital content
Consumers buying online normally have a statutory 14-day right of withdrawal. Different rules apply where a consumer expressly requests immediate supply of digital content and acknowledges the resulting loss of the right of withdrawal.
At checkout, customers purchasing digital content are asked to expressly request immediate access to the digital content and acknowledge that once supply begins in accordance with the applicable legal requirements, they lose their 14-day right of withdrawal.
Customers who do not wish to receive immediate access should follow the alternative instructions provided at checkout. The digital product will not be supplied until the applicable 14-day withdrawal period has ended.
Full information about the right of withdrawal and the statutory exceptions is available here:
https://carmenjean.com/right-of-withdrawal/
Losing the statutory right of withdrawal does not remove a consumer’s legal rights where digital content is faulty, does not work as described or otherwise does not conform to the contract.
9. Refunds
Refunds, where legally due, will be made using the same payment method used for the original transaction.
Once a refund has been processed, the time taken for the money to appear in the customer’s account may depend upon their bank or payment provider.
Full information is available in the Refunds and Returns Policy:
https://carmenjean.com/refunds-and-returns-policy/
10. Legal guarantee of conformity
Consumers purchasing paid digital content benefit from the applicable statutory legal guarantee of conformity.
Digital content must correspond to its description and possess the functionality and other characteristics that the consumer may reasonably expect under the contract and applicable law.
If paid digital content is not in conformity with the contract, the consumer may have statutory remedies including bringing the content into conformity, a reduction in price or termination of the contract where the applicable legal conditions are met.
These statutory rights cannot be excluded or reduced by these General Terms and Conditions.
French consumer guidance confirms that paid digital content and services fall within the legal guarantee regime.
11. One-to-One AI Training
One-to-One AI Training is subject to separate terms covering matters including bookings, cancellations, rescheduling, attendance, session requirements and withdrawal rights.
Those terms form part of the contract when One-to-One AI Training is purchased and are available here:
https://carmenjean.com/one-to-one-terms-conditions/
12. Intellectual property
Unless expressly stated otherwise in a product-specific licence, the content available through CarmenJean.com, including digital products, text, graphics and other original materials, remains protected by applicable intellectual property law.
Purchasing a product gives the customer only the rights expressly stated in the product description and any licence supplied with that product.
Nothing in these terms grants additional rights to reproduce, distribute, resell or commercially exploit material where those rights have not expressly been granted.
13. Customer responsibility
Customers are responsible for providing accurate information when making a purchase and for maintaining access to the email address supplied during checkout.
Customers are also responsible for using purchased digital products in accordance with any licence supplied with them and for ensuring that their use of those products complies with applicable law.
CarmenJean is not responsible for a customer’s inability to use a digital product where the product conforms to its description but the customer does not have the technical equipment, software, account or internet access clearly identified as necessary before purchase.
This does not limit any mandatory consumer rights.
14. Problems and complaints
If you experience a problem with a purchase, digital product or CarmenJean service, please contact CarmenJean first so that the matter can be investigated and, where possible, resolved directly.
Contact page:
https://carmenjean.com/contact-us-2/
Please provide enough information to identify the relevant purchase and explain the problem.
15. Consumer mediation
If you are a consumer and we have been unable to resolve your complaint satisfactorily after you have first contacted CarmenJean, you may refer the matter free of charge to CarmenJean’s designated consumer mediator:
CM2C
49 rue de Ponthieu
75008 Paris
France
Tel: 01 89 47 00 14
Email: litiges@cm2c.net
You can submit a request for mediation through the CM2C website:
https://www.cm2c.net/declarer-un-litige.php
16. Applicable law
These General Terms and Conditions are governed by French law.
If you are a consumer living elsewhere in the European Union or European Economic Area, this does not deprive you of mandatory consumer protections that apply to you.
Nothing in these terms prevents either party from exercising any right they may have to bring a matter before a competent court.
17. Changes to these terms
CarmenJean may update these General Terms and Conditions when necessary, including to reflect changes to the business, products, website or applicable requirements.
The terms applicable to a purchase are those in force at the time the relevant order is placed.