Terms and Conditions of
Use of the the Website
Last updated: 22 August 2026
These Terms and Conditions of Use explain the conditions that apply when you access and use the CarmenJean website at carmenjean.com.
The website is operated by Carmen Maidment EI (Entrepreneur individuel), trading as CarmenJean, in France.
SIRET: 832 933 304 00029
Email: hello@carmenjean.com
Further business and website information is available in the CarmenJean Legal Notices.
1. Using this website
You may browse and use the CarmenJean website for lawful purposes.
You must not deliberately misuse the website, attempt to interfere with its operation or security, attempt to gain unauthorised access to systems or information, introduce malicious software, or use the website in a way that infringes the rights of CarmenJean or another person.
You are responsible for ensuring that your use of the website complies with any laws that apply to you.
2. Information on this website
I aim to keep the information on CarmenJean accurate and up to date.
However, website content may occasionally contain an error or become outdated, particularly where third-party services, technology, software or AI platforms have changed.
Unless expressly stated otherwise, general information provided on the website is for informational and educational purposes and should not be treated as professional legal, financial, medical or other regulated professional advice.
If I become aware of a significant error, I will aim to correct it.
3. Products and services
CarmenJean may offer digital products, AI training, one-to-one services, free resources and other products or services.
Additional terms may apply depending on what you purchase or book.
One-to-one AI training and related services are governed by the CarmenJean One-to-One Terms and Conditions.
Information about refunds is available in the Refunds and Returns Policy.
Information about the statutory right of withdrawal is provided on the Right of Withdrawal page.
Information about the delivery of digital products and services is available on the Delivery page.
Where specific terms applying to a product or service conflict with these general website terms, the specific terms will take priority for that product or service.
4. Accounts and guest checkout
You do not currently need to create a CarmenJean website account to purchase a digital product.
Orders can be placed using guest checkout.
If account functionality is introduced or changed in the future, these terms and the relevant privacy information will be updated where necessary.
5. Intellectual property
Unless otherwise stated, the original content on the CarmenJean website, including text, graphics, downloadable materials and other original content created for CarmenJean, belongs to Carmen Maidment and is protected by applicable intellectual-property law.
You may view the website and use its content for normal personal or business reference.
You may not reproduce, republish, distribute, sell or commercially exploit CarmenJean’s original content or downloadable materials without prior permission, except where permitted by law or where different terms are expressly provided with a particular product or resource.
Some material appearing on the website may belong to third parties and remains subject to the rights and licences of its respective owners.
Further information is available in the CarmenJean Legal Notices.
6. Links and third-party services
The CarmenJean website may contain links to third-party websites or use services provided by other organisations.
I do not control third-party websites and cannot guarantee their availability, accuracy, security or content.
Following an external link may take you to a website with different terms, privacy practices and cookie policies. You should review those where appropriate.
7. Website availability
I aim to keep the CarmenJean website available and working correctly, but uninterrupted access cannot be guaranteed.
The website, or parts of it, may occasionally be unavailable because of maintenance, technical problems, security issues, third-party service failures or circumstances outside my reasonable control.
I may also change, remove or update website content, features, products or services where necessary.
8. Personal information and cookies
Information about how CarmenJean collects, uses and protects personal information is available in the Privacy Policy.
Information about cookies and cookie choices is available in the Cookie Policy.
9. Liability
Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
To the extent permitted by law, I am not responsible for losses caused by circumstances outside my reasonable control, misuse of the website, or reliance on general informational content where professional advice should reasonably have been obtained.
Nothing in these terms affects your mandatory rights under French or European consumer law.
10. Problems and complaints
If you experience a problem with the website, a purchase or a CarmenJean service, please contact: hello@carmenjean.com
I will aim to resolve genuine problems directly wherever possible.
French consumer law also provides eligible consumers with access to an approved consumer mediation service after they have first attempted to resolve a dispute directly with the professional.
CarmenJean is currently in the process of identifying an appropriate approved consumer mediator. This section will be updated with the mediator’s details once an agreement has been established.
This does not affect any right you may have to bring a matter before a competent court.
11. Applicable law
These terms are governed by French law.
If you are a consumer living elsewhere in the European Union or European Economic Area, this does not deprive you of mandatory consumer protections that apply to you under the law.
12. Changes to these terms
I may update these terms when the website, CarmenJean’s services or applicable legal requirements change.
The date at the top of this page shows when these terms were last updated.
Changes will apply from the date the updated terms are published. They will not retrospectively change the terms governing a purchase or service already agreed unless the law permits or requires this.
13. If part of these terms cannot be enforced
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply as far as legally possible.
14. Contact
Questions about these terms or the CarmenJean website can be sent to: hello@carmenjean.com