One to One Bookings
Terms and Conditions

Last updated: 26 August 2026

These Terms and Conditions apply to one-to-one AI training and related one-to-one services provided by CarmenJean.

Please read them before booking a paid session.

CarmenJean is operated by Carmen Maidment EI (Entrepreneur individuel) in France.

SIRET: 832 933 304 00029
Email: hello@carmenjean.com

1. About the sessions

CarmenJean provides practical one-to-one AI training, guidance and support tailored to the individual client’s goals and circumstances.

The content of your session will depend on the service you book and the goals or problems you would like to work on.

Sessions are educational and advisory. They do not constitute legal, financial, medical or other regulated professional advice.

2. Technical requirements

The AI platform, account or subscription required will depend on the session you book.

Any specific requirements will be explained on the relevant booking or service information before you book.

Unless otherwise stated, you should attend using a laptop or desktop computer with the relevant AI platform already set up and accessible.

A mobile phone is not recommended as the primary device during training, although you may use the relevant AI tools on your phone afterwards where supported.

Sessions take place remotely using Zoom. A free Zoom account is sufficient.

3. Booking and payment

Sessions are booked through Calendly and payment is processed securely by Stripe as part of the booking process.

You will select an available date and time and provide the information required to complete your booking.

Full payment is required to confirm a paid session.

Calendly is currently configured so that a session cannot normally be booked less than three days in advance.

You will receive confirmation of your booking electronically.

4. Pre-session questionnaire

After booking, you will be asked to complete a short pre-session questionnaire.

Please complete it at least 48 hours before your session wherever possible. This allows me to prepare around your business, goals and the outcome you want from the session.

If the questionnaire is returned later, I will prepare as far as reasonably possible before the session, but some preparation may need to take place with you during the booked session.

The questionnaire also helps you clarify what you most want to achieve from our time together.

Please do not include confidential, sensitive or identifying information that is not genuinely necessary for your session.

5. Your session

Please attend at the agreed date and time and make sure that your computer, internet connection, relevant AI account and Zoom are ready to use.

The session will focus on the goals and information you have provided, but the precise content may change as we work through the issue together.

The booked session length includes any assessment, troubleshooting or preparation that needs to take place with you during the appointment.

6. Late arrival and no-shows

If you arrive late, the session will normally still finish at the originally scheduled time.

If you arrive more than 15 minutes late, the session may be treated as a no-show.

A no-show is not entitled to a refund or reschedule.

Contacting me about a late arrival or missed session does not automatically entitle you to a refund or reschedule.

Any exception to this policy is entirely at my discretion and does not create an entitlement to the same exception on another occasion.

7. Cancellation and rescheduling by you

If you cancel more than 72 hours before your scheduled session, you may choose either:

a full refund; or

one free reschedule to another available date.

If you cancel 72 hours or less before your scheduled session, no refund is provided under CarmenJean’s contractual cancellation policy.

A reschedule may be offered at my discretion but is not guaranteed.

Cancellation requests must be sent to hello@carmenjean.com. Cancellation timing will be calculated from the time the email is received, using local time in France.

These contractual cancellation terms are separate from, and do not limit, any statutory right of withdrawal or other mandatory consumer right that applies to you.

8. If CarmenJean needs to cancel

If I need to cancel your session, you may choose either:

a full refund; or

a rescheduled session at a mutually suitable available time.

You will not be required to accept a rescheduled session instead of a refund.

9. Your statutory right of withdrawal

If you are a consumer and book a session online, you will normally have a statutory 14-day right of withdrawal from the date the contract is concluded, subject to the applicable legal rules and exceptions.

This statutory right is separate from CarmenJean’s cancellation policy above.

If you ask for a service to begin during the 14-day withdrawal period and subsequently exercise your right of withdrawal after performance has begun, you may be required by law to pay an amount proportionate to the service already provided.

Where a service has been fully performed during the withdrawal period, the statutory right of withdrawal may be lost where you expressly requested that performance begin during that period and acknowledged the consequences for your withdrawal right, as required by law.

Full information about the statutory right of withdrawal and how to exercise it is available on the CarmenJean Right of Withdrawal page.

Nothing in these Terms and Conditions limits your mandatory statutory consumer rights.

The current French rules specifically require consumers buying services at a distance to be told about the withdrawal right and, where they expressly request performance during that period, about potential payment for services already provided.

10. Session recordings

Your session will not be recorded unless you choose to consent to recording.

If you consent to a Zoom recording, the recording will be made available privately to you for personal reference for 30 days. The CarmenJean-controlled copy will then be deleted.

Declining a recording does not affect your ability to have the session.

Your recording must not be published, distributed, sold or shared publicly without prior permission.

Any separate permission for CarmenJean to record my own camera footage for marketing or educational content is separate from permission to record your session.

If you give that separate permission, you will not be shown or identified, and your voice and personal information will not be included in published footage.

11. Confidentiality and personal information

Information you share for your session will be treated confidentially and used only as reasonably necessary to administer, prepare for and provide the service, unless disclosure is required by law.

CarmenJean uses third-party service providers where necessary to operate the service, including Calendly, Stripe, Google and Zoom.

How personal information is collected, processed, stored and deleted is explained in the CarmenJean Privacy Policy.

Please do not share passwords, payment-card information, confidential client information, sensitive personal information or other information that is unnecessary for the training.

12. Results and responsibility

One-to-one training is intended to provide practical education, guidance and support.

Specific business results, income increases, audience growth, sales or other outcomes cannot be guaranteed.

AI tools and platforms can also produce inaccurate, incomplete or inappropriate results and can change without notice.

You remain responsible for reviewing AI-generated output and deciding whether and how to use the information, ideas, workflows, prompts or strategies discussed during your session.

You are also responsible for ensuring that your subsequent use of AI complies with any legal, professional, contractual or ethical obligations that apply to you or your business.

13. Support after your session

Unless specifically included in the service you purchased or separately agreed, your booking does not include ongoing technical support, implementation work or unlimited follow-up after the session.

If you need further help, additional sessions may be booked where available.

14. Problems and complaints

If you have a problem with your booking or session, please contact: hello@carmenjean.com

I will aim to resolve genuine problems directly wherever possible.

If you are a consumer and we have been unable to resolve your complaint satisfactorily after you have first contacted CarmenJean, you may refer the matter free of charge to CarmenJean’s designated consumer mediator:

CM2C
49 rue de Ponthieu
75008 Paris
France
Tel: 01 89 47 00 14
Email: litiges@cm2c.net

You can submit a request for mediation through the CM2C website:

https://www.cm2c.net/declarer-un-litige.php

15. Applicable law

These Terms and Conditions are governed by French law.

If you are a consumer living elsewhere in the European Union or European Economic Area, this does not deprive you of mandatory consumer protections that apply to you.

16. Changes to these terms

These Terms and Conditions may be updated when CarmenJean’s services, booking arrangements or legal obligations change.

The version applying to your booking is the version provided or made available when you enter into the contract. Later changes will not retrospectively alter the terms of an existing booking unless permitted or required by law.