Refunds and Returns Policy

Last updated: 27 August 2026

CarmenJean currently sells digital products and One-to-One AI training. I do not currently sell physical products, so there are no physical goods to return.

The rules that apply to refunds, cancellations and withdrawal depend on what you have purchased.

Digital products

Digital products sold by CarmenJean are supplied electronically rather than as physical goods.

Consumers buying online normally have a statutory 14-day right of withdrawal. However, different rules apply when you request immediate access to digital content.

At checkout, you are asked to expressly request immediate access to the digital content and acknowledge that once you purchase, access, view or download it, you lose your 14-day right of withdrawal.

If you do not agree to immediate access, please follow the instructions provided at checkout. Your digital product will not be supplied until the 14-day withdrawal period has ended.

Losing the right of withdrawal does not affect your legal rights if the digital content is faulty, does not work as described, or does not otherwise conform to the contract.

If you experience a problem with a CarmenJean digital product, please contact hello@carmenjean.com and explain what has happened.

One-to-One AI training

Refunds, cancellations, rescheduling and statutory withdrawal rights for One-to-One AI training are covered by the CarmenJean One-to-One Terms and Conditions: One to One Terms and Conditions

Information about your statutory right of withdrawal is also available here: Right of Withdrawal

Refund payments

Where a refund is due, it will be made using the same payment method used for the original transaction.

Once a refund has been processed, the time taken for the money to appear in your account may depend on your bank or payment provider.

Your statutory rights

Nothing in this Refunds and Returns Policy limits or removes any rights you have under applicable consumer law.

Questions or problems

If you have a question or problem concerning a purchase, refund or cancellation, please contact: hello@carmenjean.com

Consumer mediation

If you are a consumer and we have been unable to resolve your complaint satisfactorily after you have first contacted CarmenJean, information about CarmenJean’s designated consumer mediator and how to request mediation can be found in our Legal Notices.